ICCPM: Not-for-Profit Profits

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The International Centre for Complex Project Management (ICCPM) is a not-for-profit organisation that builds capability in complex project management. As the custodian of the Complex Project Manager Competency Standards on behalf of the Australian Government, ICCPM understands what skills and attributes complex project managers need for projects to succeed. ICCPM develops capability through education and training programs, communities of practice, and access to resources and tools. ICCPM needed to move their business activities into overseas markets and they were seeking Export Market Development Grant (EMDG) support to assist in funding this expansion. 


Being a not-for-profit business means that ICCPM does not have surplus funds to invest in international marketing however conferences and marketing to international partners are a crucial means for growing exports.  EMDG was a program that would benefit ICCPMs international growth strategy however their small team meant that they did not have the internal resources to fully understand the requirements of EMDG and the documentation required to support a claim.


Export Solutions were engaged  months before the end of the financial year in order to provide advice on eligibility and training on how to use the Export Solutions EMDG Kit.  Advice was provided on systems required to capture documentation to support ICCPMs first claim.

Quote from the client

“For SME’s exporting Australian capability, it is difficult and expensive to build awareness in new international markets. The EMDG has made a significant contribution to enabling our international market development. We see the EMDG as a sensible and important Federal Government grant program. Export Solutions have made what can be an onerous task for an SME preparing a grant application a relatively seamless process with a terrific outcome.”
Collin Smith, CEO

How it works

The Export Solutions EMDG Kit allowed ICCPM to capture all necessary supporting documentation.  Staff had access to support to keep them on track and ensure eligibility of all expenses claimed.
Export Solutions provided ongoing advice to ensure that future marketing activities were supported and eligible.  Communication with ICCPM also ensured that new staff were aware of EMDG requirements and fully trained on the use of the EMDG Kit.

Some Issues

ICCPM had received other revenue to fund marketing activities.  The EMDG scheme does not allow you to claim for costs where there has been a reimbursement.  Careful identification of these reimbursed costs before the audit ensured that time and effort was saved at the meeting with Austrade to assess the claim.

ICCPM outsource the delivery of their international courses through Queensland University, so demonstrating that they actually owned the product being marketed was a key eligibility issue for them.

Key Benefits

Export Solutions’ hands on approach to working with ICCPM enabled them to have the confidence that their services would be eligible.  Being a not-for-profit means that funds need to be spent responsibly.  Export Solutions’ fees are success based, so there is no risk of overspending on unexpected consulting fees.

ICCPM could undertake key marketing activities such as international travel and engagement of an overseas representative with the knowledge that their activities would be claimable through EMDG.

The Future

As an international peak body it is important for ICCPM to operate in a global market..  Without the support of EMDG to assist with their international marketing, these activities would be severely limited.